contact us

Use the form on the right to contact us.

We will get back to you as soon as possible. 

Thank You,

Regards, Karen

Farsley
Leeds
West Yorkshire

07813016197

Karen Shaw is a Great Lengths Gold Salon, and a Great Lengths and Remi Cachet certified hair extension specialist with over 20 years experience.

Returns Policy

Our Returns Policy

You are responsible for the Returns Postage Costs

Exchanges

Exchanges are accepted. Exchanges will only be made for unopened original packaging on all our hair products.

We aim to exchange your product if it is unsuitable within 24hours of it coming into our warehouse and shipped out via Royal Mail which can take 3-5 days for delivery.

Please allow extra time over bank holidays for exchanges (i.e. Christmas, Bank Holidays, New Year,)

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.

We recommend you obtain proof of postage when returning a product.

Please allow 5 days before contacting us if you are chasing an exchange

Refunds

Returns are only expected if the product is unopened and in its original packaging.

All goods will be inspected on return.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.

We recommend you obtain proof of postage.

Please allow extra time over bank holidays for exchanges (i.e. Christmas, Bank Holidays, New Year,)